Shipping & Returns

Shipping rates & timelines

We ship worldwide from our facility in Punjab, Pakistan, DDP (duties and taxes included) so there are no surprise fees on delivery.

• Standard shipping: $8 flat rate, free on orders over $100. Typical delivery in 7–14 business days depending on destination.
• Express shipping: $15 flat rate. Typical delivery in 3–6 business days depending on destination.
• Orders are processed within 1–2 business days before handoff to the carrier. You'll receive a shipping confirmation email with tracking as soon as your order is on its way.

Order tracking

Once your order ships, you'll receive a tracking link by email. If you haven't received a shipping confirmation within 3 business days of ordering, contact us at hello@estrah.com.

Returns & exchanges

We want you to love what you ordered. If something isn't right, we accept returns and exchanges under the following conditions:

• Returns must be requested within 30 days of the delivery date.
• Items must be unworn, unwashed, and in their original condition with tags attached.
• To start a return or exchange, email hello@estrah.com with your order number and the reason for return.
• Once approved, we'll send you return instructions. Return shipping costs are the customer's responsibility unless the item arrived defective or incorrect.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable, except where the return is due to our error.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@estrah.com with photos of the item and packaging, and we'll arrange a free replacement or refund.

Duties, taxes & customs

All orders ship DDP — applicable duties and import taxes are calculated and included at checkout, so you won't be charged extra by the carrier on delivery.

Contact us

Questions about an order, shipment, or return? Email hello@estrah.com and we'll get back to you within 1–2 business days.