Privacy Policy

1. Who we are

Estrah ("Estrah", "we", "us", "our") designs and manufactures apparel from our vertically integrated facility in Punjab, Pakistan, and sells directly to consumers at estrah.com and to wholesale partners at supply.estrah.com. This policy explains what personal information we collect, why we collect it, and the choices you have.

2. Information we collect

We collect information you give us directly, information collected automatically when you use our site, and information from payment and shipping partners who help us fulfil your order.

• Order & account details: name, email, phone number, shipping and billing address, and order history.
• Payment information: processed by our third-party payment processor. We do not store full card numbers on our servers.
• Device & usage data: IP address, browser type, pages viewed, and referring URLs, collected via standard server logs and cookies.
• Communications: messages you send us via email or contact forms, including support and wholesale enquiries.

3. How we use your information

• To process, ship, and provide support for your order.
• To communicate order confirmations, shipping updates, and responses to enquiries.
• To send product or promotional updates, only where you have opted in — you can unsubscribe at any time.
• To detect and prevent fraud, and to comply with legal and tax obligations.
• To improve our site, products, and customer experience.

4. Cookies

We use essential cookies to operate core functionality such as your shopping cart, and limited analytics cookies to understand how visitors use the site. You can disable cookies in your browser settings, though some features (like checkout) may not work correctly without them.

5. Sharing your information

We do not sell your personal information. We share it only with service providers who help us run our business — payment processors, shipping carriers, and email/analytics providers — under agreements that require them to protect your data and use it only for the services they provide us. We may also disclose information where required by law.

6. Data retention

We retain order and account information for as long as necessary to fulfil the purposes described in this policy, including satisfying legal, accounting, and reporting requirements.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to opt out of marketing communications. To exercise any of these rights, contact us at hello@estrah.com.

8. Security

We use industry-standard safeguards, including encrypted checkout, to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's privacy

Our site is not directed at children under 16, and we do not knowingly collect personal information from them.

10. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date above.

11. Contact us

Questions about this policy or your data? Email hello@estrah.com.